I Can’t Access My Hotmail Account – When you can’t sign in to your Microsoft account: If you forgot your password or someone try to hack into your account you might have
issues to log in to Hotmail. Sometimes, even by signing in, in a different computer than
your regular one (Hotmail will detect by the IP address) the system security may activate,
if this happens, all you need to do is to follow these steps:
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Hotmail Login Error
Go to Hotmail.com or Outlook.com, and below the sign-in field you will see a link “I
can’t access my account” click on it, then you will see three options:
- I forgot my password: Select this option and click “Next,” you’ll have to write
your e-mail address or your phone number, and complete the captcha. You have
two options, to use your alternative email address or your phone number and click
“Next.” You will receive a link to create a new password (by e-mail), or a code to
create a new password (by phone), follow the instructions and you’re done.
- I know my password, but I can’t log in: For sign in, Hotmail will recommend you
to write your e-mail address and password again, make sure it is correct if this
doesn’t work you must write your e-mail, the captcha and follow the steps in the
- I think someone else is using my account: You have to select why you think
someone is using your account (Unauthorized purchases, for example) and then
write your e-mail address, the captcha, and follow the steps in the previous options.
To avoid these issues, we recommend using a strong password with more than 8
characters, never disclose your information with people you don’t know or by using the
“Remember my password” option on any shared device.
These options are useful if you forgot your password if Hotmail just block your access
(Security rules when signing in from another computer) it’s easy; you’ll see the option “I
was the one signing in” click it, and then write your phone number/alternative e-mail
address, and you’ll have access to it again.
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