First Bank Customer Service – Do you have any complaints or questions about your banking experience with First Bank? All of your issues can be solved by First Bank’s customer service. You’ll learn how to email them and how to fill out the customer First Bank contact form in this post.
First Bank of Nigeria Limited is a company based in Nigeria.
The First Bank of Nigeria Limited (First Bank) is the leading bank in West Africa, with a deep societal effect.
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The Bank, which has been providing development-oriented services for over 126 years and is the region’s leading financial inclusion services provider, provides a wide range of retail and corporate financial services to over 17 million consumer accounts across more than 44,000 business outlets.
First Bank, a national icon and international player, is one of Africa’s most enduring financial services brands, with international footprints through its subsidiaries.
FBN Bank (UK) Limited, FBN Bank in the Republic of Congo, Ghana, The Gambia, Guinea, Sierra Leone, and Senegal, and a Representative Office in Beijing.
First Bank has been fast to promote the digital economy in Africa, issuing over 10 million cards, making it the first bank in Nigeria to do so.
Over 228 million people have used First Bank’s USSD banking service through the globally praised *894# banking service, and over 3.4 million people have used the Firstmobile network.
Values and Intent
The internationally renowned “The Banker Magazine” of the Financial Times Group has named FirstBank “Most Valuable Bank Brand in Nigeria” six times in a row (2011–2016).
However, the Asian Banker International Excellence in Retail Financial Services Awards named it “Best Retail Bank in Nigeria” for eight consecutive years (2011–2018) and Global Finance named it “Best Bank in Nigeria” for 15 years.
In line with our brand vision “To be the partner of first choice in building your future,” our brand mission is to always place consumers, partners, and stakeholders at the core of our company, even as we standardize customer experience and excellence in financial solutions across Sub-Saharan Africa.
Our brand promise is to provide the true “gold standard” of value and excellence on any occasion. This dedication is built on our core values of passion, collaboration, and people, with the goal of putting You First in every way.
To become Africa’s first-choice bank
To live up to our reputation by delivering the highest quality financial services.
First Bank’s History
Since its founding in 1894, FirstBank has continuously focused on the principles of good corporate governance, solid liquidity, optimized risk management, and leadership in order to build relationships with customers.
The Bank has played a key role in the Federal Government’s privatization and commercialization schemes over the years, leading the funding of private investment in infrastructure growth in the Nigerian economy.
With its global scope, FirstBank, one of Africa’s most sustainable financial services brands, offers prospective investors a globally competitive world-class brand and a reliable financial partner while exploring the vast market opportunities available in Nigeria.
Sir Alfred Jones, a shipping magnate from Liverpool, England, founded the bank. The Bank of British West Africa, with its headquarters in Liverpool, began operations on a small scale in Lagos, Nigeria, under the name Bank of British West Africa (BBWA).
The Bank of Nigeria (previously known as Anglo-African Bank) was established in 1899 by the Royal Niger Company and acquired by the Bank in 1912. The Bank of British West Africa (BBWA) changed its name to Bank of West Africa in 1957. (BWA).
Following its merger with Standard Bank of the United Kingdom in 1966, the bank changed its name to Standard Bank of West Africa Limited, and in 1969, it was renamed Standard Bank of Nigeria Limited in accordance with the Companies Decree of 1968.
In 1979 and 1991, the bank’s name was changed to First Bank of Nigeria Limited and First Bank of Nigeria Plc, respectively.
In 2012, the Bank renamed itself First Bank of Nigeria Limited as part of a restructuring that resulted in FBN Holdings Plc (“FBN Holdings”) detaching its commercial business from the rest of the FirstBank Group, in order to comply with a new Central Bank of Nigeria regulation (CBN).
FirstBank had 1.3 million shareholders worldwide, was listed on the Nigerian Stock Exchange (NSE), and had an unlisted Global Depository Receipt (GDR) scheme, all of which were converted to FBN Holdings in December 2012.
Tel: +234 1 905 2326
Tel: +234 708 062 5000
Tel: +234 1 448 5500
Head Office Address Samuel Asabia House 35 Marina
P.O. Box 5216, Lagos, Nigeria
Tel: +234 1 448 5500
For more details, go to the homepage.
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